Support
Frequently Asked Questions
Straight answers about how HealthyVue works, what’s included, and what to expect.
How does it work?
At HealthyVue, our practitioners work hand-in-hand with men and women to build a weight management plan suited to each patient’s unique needs and goals. Our process consists of three steps: (1) fill out our patient questionnaire, (2) connect with a provider through a telehealth appointment, (3) if approved, receive your prescribed medication via overnight delivery direct from our partner pharmacy.
Who can participate in the program?
To use HealthyVue you must: (1) be 18 years old or older, (2) demonstrate a medical need for treatment, and (3) be a resident of, or physically located in, one of the states we provide services to.
Do you accept insurance?
We do not accept insurance, but we are able to accept Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). Clients are solely responsible for the cost of service and medication.
Can I cancel at any time?
Absolutely! We recognize that plans can change, and do not require long-term contracts or cancellation fees. You’ll only be responsible for any medication that has already been shipped to you.
How do GLP-1s work to help with weight loss?
With a once-weekly subcutaneous injection, compounded GLP-1s can increase insulin levels appropriately, allowing glucose to be used properly. You may also notice decreased appetite, fewer cravings, and feeling full sooner. Compounded semaglutide and tirzepatide prescribed by HealthyVue providers also contain glycine and B12: glycine aids in maintaining muscle mass during rapid weight loss, and B12 helps decrease nausea.
What is included in the program?
Medication, concierge access to HealthyVue providers, and nutritional guidance.
What are the most common side effects?
The most common complaint when starting or increasing doses is nausea. Injecting in the evening near bedtime may allow you to sleep through some symptoms, and your provider can prescribe an anti-nausea medication if necessary. Constipation or diarrhea may occur. If symptoms are severe, contact your provider.
How long does medication take to ship?
After payment is processed, shipping usually takes 1–3 days.
What do I do if I miss a dose?
If a dose is missed, inject it as soon as possible within 5 days. Past 5 days, skip the missed dose and return to your regular schedule. If you miss more than 2 weeks of doses, contact your provider to determine whether a dose adjustment is needed.