Refund Policy

Last modified: September 23, 2026

What is the refund policy?

At HealthyVue, Programs may be purchased as memberships, one-time payments, or treatment cycles payable in installments, as stated in the accepted Program Details. It is our policy that these payments are non-refundable, with exceptions only in the scenarios outlined below.

Cancellation Within 24 Hours of Purchase

Should you decide to cancel your Program within 24 hours of purchase, before any medication has been dispensed by our partner pharmacy, you may request a refund. A $49 administrative fee is deducted only from an otherwise eligible refund under this 24-hour cancellation provision, up to the amount otherwise refundable; the deduction cannot create an additional amount owed, and no fee applies merely for cancelling your membership. Whether you qualify is determined by the time we receive your request and whether medication had been dispensed at that time. For a purchase that does not include medication, the dispensing condition does not apply. If your Program supplies medication in treatment cycles paid by monthly fees, a qualifying cancellation under this section refunds the monthly fee you have paid, less the $49 administrative fee, and no further fees for that cycle are owed. After medication for a treatment cycle has been dispensed, voluntary cancellation does not entitle you to a refund of fees already paid for that cycle or eliminate its remaining monthly fees; this does not limit the corrections, non-performance remedies or applicable legal rights described below.

To request a refund under this policy, email support@thehealthyvue.com; you may use “Cancellation Request” as the subject line, but no particular subject line is required.

Cancelling Your Membership

You may cancel a membership Program at any time by written or electronic notice to support@thehealthyvue.com. Your cancellation takes effect at the end of your current billing cycle and stops future renewal charges. Monthly fees already owed for a treatment cycle whose medication has been dispensed remain payable on their original dates, as described in the Terms and Conditions. You keep access to your Program through the end of the period you have already paid for, subject to the suspension and safe-care provisions of the Terms and Conditions. No membership cancellation fee applies. Except as provided in this policy, including its 24-hour cancellation, corrections, non-performance, and applicable-law provisions, membership fees already paid are not refunded.

Withdrawing telehealth consent by telling your Provider or contacting support@thehealthyvue.com or (850) 318-2858 stops further telehealth care when your Provider or HealthyVue receives it and automatically initiates membership cancellation; no separate cancellation request is required. Membership cancellation takes effect at the end of the current billing cycle and stops future renewals. Further telehealth care requires renewed consent. Paid access does not authorize telehealth after withdrawal. Withdrawal alone does not erase amounts already owed for a dispensed treatment cycle or create an additional refund right; all exceptions and legal remedies in this policy continue to apply. Records-access rights and appropriate care-transition assistance remain available.

Receiving a Refund

HealthyVue programs are not refundable, except under the circumstances described in this policy.

We will issue your refund to the payment method you originally used within 10 business days of HealthyVue confirming you are refund eligible. HealthyVue will notify you of whether you are eligible for a refund by responding to your request.

Read our full Terms & Conditions for more information about our membership. For any questions about our membership options, reach out to us at support@thehealthyvue.com. We're in this together and will work with you to make sure you are achieving real results.

Nothing in this policy limits your right to a correction or refund for a duplicate or unauthorized charge, for services or items included in your Program that HealthyVue is unable to provide, for medication dispensed in error after a timely cancellation request, or for medication, laboratory testing or supplies that are not delivered or arrive damaged or incorrect; contact support@thehealthyvue.com and we will resolve it. Nothing in this policy waives rights or remedies required by applicable law.