HealthyVue

Consent to Telehealth

Last modified: September 23, 2026

This Consent to Telehealth applies to clinical care delivered remotely by licensed healthcare providers (“Providers”) through HealthyVue's platform. HealthyVue, LLC operates the platform and provides administrative services; contracted Providers and medical practices provide patient care. This consent is obtained through the intake process before your first telehealth encounter. Browsing the website or accepting website terms alone does not supply this consent. Read this information and ask questions before deciding whether telehealth is right for you. Contact support@thehealthyvue.com or (850) 318-2858 for help or to reach your Provider.

“Telehealth” consists of the use of electronic information and communication technologies by providers to deliver health care services to patients not at the same physical location, which may include the assessment, diagnosis, consultation, treatment, education, care management and/or self-management of a patient. Such communication can include electronic transfer of medical records, images/photographs, health information, or other Personal Information between you and the Providers, live conversations or other interactions between you and the Providers via audio, video, and/or media, and use and analysis of output data from medical or wearable devices, sound, video, and other related files.

While the provision of health care services using telehealth may offer certain potential benefits, there are also potential risks associated with the use of telehealth, which are listed in more detail below. Telehealth services are not a substitute for in-person health care in all cases. In order to use the Services, you are required to review and agree to this Consent to Telehealth.

Possible Benefits

Telehealth may make it easier to consult a Provider without traveling to an office. Depending on your accepted Program Details and clinical needs, services may include remote evaluation, advice, follow-up, and treatment when clinically appropriate. Coaching, monitoring, and other features are included only if stated in your Program Details. You can discuss your concerns and ask questions during your visit. Your Provider decides whether telehealth is appropriate and whether treatment, testing, or an in-person evaluation is needed; no particular prescription or outcome is guaranteed.

Possible Risks

As with any in-person health care encounter, there are potential risks associated with the use of telehealth. These risks may include, but are not limited to:

  • Limitations on the availability and/or appropriateness of specific health services that may be hindered as a result of the Services being offered remotely (e.g., information transmitted to the Providers may not be sufficient to allow for appropriate medical decision making by the Providers and the inability of your Providers to conduct certain tests or assess vital functions and signs in-person may prevent the Providers from providing a diagnosis or treatment)
  • Confidentiality and security of your health information, including Personal Information, through use of potentially unsecure electronic and telecommunication technologies
  • Technological issues during your telehealth visit (but note that alternative communication methods may be provided if you are having connectivity issues)
  • Given regulatory requirements in certain jurisdictions, the Provider's treatment options, especially pertaining to certain prescriptions, may be limited

Security

HealthyVue and the treating Practices use administrative, physical, and technical safeguards to protect information used in telehealth. Electronic communications can still carry privacy and security risks. Acknowledging those risks does not waive any privacy or security duty or your legal rights. For clinical information, read the applicable HIPAA Notice of Privacy Practices. The Privacy Policy describes website and related non-clinical information practices; it does not expand permitted uses of protected health information.

Consent

By accepting this Consent to Telehealth, you acknowledge your understanding and agreement to the following:

  • I give my informed consent to the use of telehealth by the Providers
  • I have read the above information and have had an opportunity to ask questions
  • I understand the benefits and risks of receiving telehealth services
  • I understand that the Provider may determine in his or her sole discretion that my condition is not suitable for treatment using telehealth, and that I may need to seek medical care and treatment in-person or from an alternative source
  • I may withhold or withdraw telehealth consent at any time by telling my Provider or contacting HealthyVue at support@thehealthyvue.com or (850) 318-2858. Withdrawal is effective for further telehealth care when my Provider or HealthyVue receives it and automatically initiates cancellation of my membership; I do not need to submit a separate cancellation request. Membership cancellation takes effect at the end of the current billing cycle and stops future renewals under the Terms and Conditions and Refund Policy. No further telehealth care will be provided without renewed consent. Withdrawal does not itself erase amounts already owed for a dispensed treatment cycle or create a refund beyond the Refund Policy and applicable law. My records-access rights and appropriate care-transition assistance continue.
  • I understand that while the use of telehealth may provide potential benefits to me, as with any medical care service no such benefits or specific results can be guaranteed
  • I understand that I have the right to access my health and wellness information pertaining to the Services delivered via telehealth in accordance with applicable laws and regulations
  • I understand that my Provider may use and disclose health information for treatment, payment, and health care operations as permitted by law and explained in the applicable HIPAA Notice of Privacy Practices. This acknowledgment is not a separate HIPAA authorization.
  • I understand that the treating Practice may share information with HealthyVue and other service providers for authorized administrative work on its behalf, subject to applicable law and agreements. This consent does not authorize unrestricted affiliate sharing or independent marketing use. A separate authorization will be obtained when required by law.
  • I will accurately report my physical location for each encounter. Clinical care is available only where my Provider is legally authorized to provide it.
  • I understand that the Services do not provide emergency care. In an emergency I should call 911 or obtain local emergency assistance.
  • I understand that this consent continues for later telehealth encounters unless I withdraw it or a new consent is required. I may ask questions or reconsider telehealth at any time.